Policy Overview
Introduction
ClicksToSale provides professional service work that often includes planning, research, analysis, implementation, and collaborative execution. This policy explains how refund requests are assessed.
Service Nature
Service-Based Work
Because much of our work involves time, expertise, and delivered effort, refunds are not automatic. Decisions are evaluated in context of agreed scope, completed milestones, and documented deliverables.
General Eligibility
Eligibility
Requests may be considered where there is a material service issue directly tied to the agreed scope and where a remedy cannot reasonably resolve the concern.
- Clear description of the service issue.
- Reference to the applicable agreement or proposal scope.
- Evidence of attempted resolution where applicable.
Exclusions
Non-Refundable Items
In general, completed strategy work, consultation time, discovery effort, and third-party fees paid on your behalf are non-refundable unless explicitly stated otherwise in writing.
Submission Steps
Request Process
Submit refund requests in writing through official ClicksToSale communication channels with sufficient project context, timelines, and supporting details for review.
Internal Review
Review and Resolution
Requests are reviewed in good faith by our team. Outcomes may include partial refund, service credit, revised scope support, or rejection where policy criteria are not met.
This policy does not guarantee automatic refunds and is applied case-by-case based on contractual and delivery context.
Communication
Contact
For refund-related questions, contact ClicksToSale through the official contact options available on this website.